Verizon: Not listening to me refuse to deal with this ty...

A Verizon customer review by GetHuman user GetHuman-166428 from November 25th, 2017

Background on GetHuman-166428's case

GetHuman: GetHuman-166428 - can you tell our other Verizon customers when your case took place?
GetHuman-166428: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman-166428: I used the 888-910-4366 number I found for on the GetHuman Verizon customer phone number page I was on: Verizon Customer Service Phone Number
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-166428 a list of common Verizon problems)
GetHuman-166428: "Change plan" was why I was trying to call.

GetHuman-166428's review of Verizon customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-166428: Not listening to me refuse to deal with this type of service any longer identified who I was what I was calling about and answered questions pertaining to account instead of helping rep wants to ask me all these other questions that have no bearing on why I'm calling asked to speak to supervisor have to hear * speeches about why ms Morgan can't get the ought oo someone disgusted
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
GetHuman-166428: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-166428: I'd give them a one out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
GetHuman-166428: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
GetHuman-166428: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-166428 taken from his Verizon customer service problem that occurred on November 19th, 2017.


3.21 of 5 stars | 445 reviews

GetHuman-166428's Verizon Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon in any way.

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