Arkivmusic.com: Very disappointed that lack of communication an...

A Arkivmusic.com customer review by GetHuman user ~Sadder but wiser from November 14th, 2017

Background on ~Sadder but wiser's case

GetHuman: ~Sadder but wiser - can you tell our other Arkivmusic.com customers when your case took place?
~Sadder but wiser: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to Arkivmusic.com, and if so, how?
~Sadder but wiser: I used the 610-649-4396 number I found for on the GetHuman Arkivmusic.com customer phone number page I was on: Arkivmusic.com Customer Service Phone Number
GetHuman: And which of these common Arkivmusic.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Sadder but wiser a list of common Arkivmusic.com problems)
~Sadder but wiser: "Returns" was why I was trying to call.

~Sadder but wiser's review of Arkivmusic.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Arkivmusic.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sadder but wiser: Very disappointed that lack of communication and service has soured my impression of ArchivMusic and taught me to be wary of organisations that do not come under an umbrella like Amazon in future.**Half an order did not arrive * weeks after the shipping advice and ** days plus after half did arrive. The tracking number was invalid according to USPS, so I contacted ArchivMusic. ***They will only check with the warehouse if it is still missing after ** days and ignored my follow up email asking that they take some action now to find it. ***Our postal service advises me that the sooner a missing parcel starts to be tracked the more likely it is to be found. e.g. What if a consignment were languishing in the wrong country? Enquiries are how these things are picked up. ***Unhappy customer.
GetHuman: Let's quantify your experience contacting Arkivmusic.com. On a scale of 1 to 5, how easy is it go get help on a Arkivmusic.com problem?
~Sadder but wiser: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sadder but wiser: I'd give them a one out of five on communication.
GetHuman: And what about Arkivmusic.com's ability to quickly and effectively address your problem?
~Sadder but wiser: For that I would say one out of five.
GetHuman: And finally- any advice for other Arkivmusic.com customers?
~Sadder but wiser: Call them early in the day or late. Don't forget any personal or account information you might need for Arkivmusic.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sadder but wiser taken from his Arkivmusic.com customer service problem that occurred on November 10th, 2017.

Arkivmusic.com

1.25 of 5 stars | 2 reviews

~Sadder but wiser's Arkivmusic.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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