Monster.com: Very friendly, patient and helpful for the leas...

A Monster.com customer review by GetHuman user ~lugnut from November 21st, 2017

Background on ~lugnut's case

GetHuman: ~lugnut - can you tell our other Monster.com customers when your case took place?
~lugnut: Yes. It was late at night, on November 12th.
GetHuman: Did you reach out to Monster.com, and if so, how?
~lugnut: I used the 800-666-7837 number I found for on the GetHuman Monster.com customer phone number page I was on: Monster.com Customer Service Phone Number
GetHuman: And which of these common Monster.com customer issues best describes the reason you wanted to talk to them?
(Shows ~lugnut a list of common Monster.com problems)
~lugnut: "Update account information" was why I was trying to call.

~lugnut's review of Monster.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Monster.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lugnut: Very friendly, patient and helpful for the least tech-savy guy in the world. My thanks again for "Trisha"(?). Awesome employee! five stars!!
GetHuman: Let's quantify your experience contacting Monster.com. On a scale of 1 to 5, how easy is it go get help on a Monster.com problem?
~lugnut: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lugnut: I'd give them a one out of five on communication.
GetHuman: And what about Monster.com's ability to quickly and effectively address your problem?
~lugnut: For that I would say two out of five.
GetHuman: And finally- any advice for other Monster.com customers?
~lugnut: Call them early in the day or late. Don't forget any personal or account information you might need for Monster.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lugnut taken from his Monster.com customer service problem that occurred on November 12th, 2017.

Monster.com

1.00 of 5 stars | 16 reviews

~lugnut's Monster.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Monster.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Monster.com in any way.

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