Virgin Mobile - Landline: I WANT TO FIND OUT WHERE MY MINUTES WENT WHEN I...

A Virgin Mobile - Landline customer review by GetHuman user GetHuman-101562 from November 18th, 2017

Background on GetHuman-101562's case

GetHuman: GetHuman-101562 - can you tell our other Virgin Mobile - Landline customers when your case took place?
GetHuman-101562: Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Virgin Mobile - Landline, and if so, how?
GetHuman-101562: I used a phone number I found on the GetHuman Virgin Mobile - Landline customer service contact info page: Contact Virgin Mobile - Landline Customer Service
GetHuman: And which of these common Virgin Mobile - Landline customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-101562 a list of common Virgin Mobile - Landline problems)
GetHuman-101562: "Lower my bill" was why I was trying to call.

GetHuman-101562's review of Virgin Mobile - Landline customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile - Landline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-101562: I WANT TO FIND OUT WHERE MY MINUTES WENT WHEN I TOPPED UP ON *******. I HAD OVER *** MINUTES LEFT AND NOW THEY SEEM TO BE GONE, AND ONLY THE *** NEW MINUTES APPEAR.
GetHuman: Let's quantify your experience contacting Virgin Mobile - Landline. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile - Landline problem?
GetHuman-101562: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-101562: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile - Landline's ability to quickly and effectively address your problem?
GetHuman-101562: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile - Landline customers?
GetHuman-101562: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Virgin Mobile - Landline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-101562 taken from his Virgin Mobile - Landline customer service problem that occurred on November 10th, 2017.

Virgin Mobile - Landline

5.00 of 5 stars | 18 reviews

GetHuman-101562's Virgin Mobile - Landline Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Mobile - Landline, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Mobile - Landline in any way.

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