I am an *-year customer of Virgin Mobile with a...
A Virgin Mobile customer review by GetHuman user ~HZ from November 2nd, 2017
Background on ~HZ's case
GetHuman: ~HZ - can you tell our other Virgin Mobile customers when your case took place?
~HZ: Sure. It was evening, on October 31st.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~HZ a list of common Virgin Mobile problems)
~HZ: "Pay bill" was why I was trying to call.
~HZ's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HZ: I am an *-year customer of Virgin Mobile with a prepaid no contract calling plan. I setup an automatic top-up payment option whenever balance falls below $* or once every ** days by using a credit card. In June **** I occasionally checked my account and found there was a $*.** fraud charge with a code of *€*XTRAS*€*. I contacted customer service, they refunded me as air time and promised to block further charge by this code. Now, in December ****, I checked my account again and found there was the same charge on the same day in November and December. Since the account history only can track ** days record, I don*€*t know how much money had been charged by this fraud charge. I have been treating Virgin Mobile as a bank, thought my money in its account should be safe. Now, I know my money in Virgin Mobile account is not safe, I request closing my account and refunding me the current balance. Unfortunately, Virgin Mobile declined to refund my full balance, I had to donate the rest of my b
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~HZ: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HZ: I'd give them a three out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~HZ: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~HZ: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HZ taken from his Virgin Mobile customer service problem that occurred on October 31st, 2017.