Virgin Mobile: I recently purchased * phones from VM after the...
A Virgin Mobile customer review by GetHuman user ~MissDenver from November 14th, 2017
Background on ~MissDenver's case
GetHuman: ~MissDenver - can you tell our other Virgin Mobile customers when your case took place?
~MissDenver: Yeah. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~MissDenver a list of common Virgin Mobile problems)
~MissDenver: "Complaint" was why I was trying to call.
~MissDenver's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MissDenver: I recently purchased * phones from VM after they assured me my address had good coverage. Upon activation, I couldn't get a signal. After several hours on the phone with VM and being transferred many times to people who didn't have a clue what they were doing, someone finally admitted that the coverage at my address was "poor". How about non-existent. I told them I had to return the phones because I couldn't use their service. Their policy is not to pay return shipping (unlike AT&T) but the person I spoke to said they would refund me in this case. All I needed to do was call and give them the amount of shipping and the tracking number. I called with that information. This time, I was transferred to technical support, then to finance, then to shipping (I was disconnected when they tried to transfer the call). So I had to call back. Each time, I had to spend ** minutes explaining the situation. The second call I got technical support. They said they would transfer me to shipping. They tr
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~MissDenver: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MissDenver: I'd give them a four out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~MissDenver: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~MissDenver: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MissDenver taken from his Virgin Mobile customer service problem that occurred on November 6th, 2017.