Virgin Mobile: Tried to activate iPhone spent * hours talking...
A Virgin Mobile customer review by GetHuman user ~Unhappy virgin mobile man from November 14th, 2017
Background on ~Unhappy virgin mobile man's case
GetHuman: ~Unhappy virgin mobile man - can you tell our other Virgin Mobile customers when your case took place?
~Unhappy virgin mobile man: Yup. It was late at night, on November 10th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy virgin mobile man a list of common Virgin Mobile problems)
~Unhappy virgin mobile man: "Lost or Broken Phone" was why I was trying to call.
~Unhappy virgin mobile man's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy virgin mobile man: Tried to activate iPhone spent * hours talking to different people all with excuses. But I have been double charged for my monthly service that isn't even activated. Virgin mobile what happened? You used to be good. Now service *****
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Unhappy virgin mobile man: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy virgin mobile man: I'd give them a three out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Unhappy virgin mobile man: For that I would say four out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Unhappy virgin mobile man: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy virgin mobile man taken from his Virgin Mobile customer service problem that occurred on November 10th, 2017.