Visa Extras: Called becos I redeemed points and never got th...
A Visa Extras customer review by GetHuman user ~Fox from November 17th, 2017
Background on ~Fox 's case
GetHuman: ~Fox - can you tell our other Visa Extras customers when your case took place?
~Fox : Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Visa Extras, and if so, how?
GetHuman: And which of these common Visa Extras customer issues best describes the reason you wanted to talk to them?
(Shows ~Fox a list of common Visa Extras problems)
~Fox : "Lower my rate" was why I was trying to call.
~Fox 's review of Visa Extras customer service
GetHuman: So how would you sum up your experience for GetHuman's Visa Extras customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fox : Called becos I redeemed points and never got the items and the customer service rep could not give me a response
GetHuman: Let's quantify your experience contacting Visa Extras. On a scale of 1 to 5, how easy is it go get help on a Visa Extras problem?
~Fox : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fox : I'd give them a five out of five on communication.
GetHuman: And what about Visa Extras's ability to quickly and effectively address your problem?
~Fox : For that I would say four out of five.
GetHuman: And finally- any advice for other Visa Extras customers?
~Fox : Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Visa Extras to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fox taken from his Visa Extras customer service problem that occurred on November 14th, 2017.