Visa Extras: Have been on hold for the past three days rangi...
A Visa Extras customer review by GetHuman user GetHuman-19908 from November 18th, 2017
Background on GetHuman-19908's case
GetHuman: GetHuman-19908 - can you tell our other Visa Extras customers when your case took place?
GetHuman-19908: Yup. It was evening, on November 8th.
GetHuman: Did you reach out to Visa Extras, and if so, how?
GetHuman: And which of these common Visa Extras customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-19908 a list of common Visa Extras problems)
GetHuman-19908: "Lower my rate" was why I was trying to call.
GetHuman-19908's review of Visa Extras customer service
GetHuman: So how would you sum up your experience for GetHuman's Visa Extras customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-19908: Have been on hold for the past three days ranging anywhere from ** minutes to ** minutes each time, calling multiple times per day. And still never got a response.
GetHuman: Let's quantify your experience contacting Visa Extras. On a scale of 1 to 5, how easy is it go get help on a Visa Extras problem?
GetHuman-19908: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-19908: I'd give them a one out of five on communication.
GetHuman: And what about Visa Extras's ability to quickly and effectively address your problem?
GetHuman-19908: For that I would say five out of five.
GetHuman: And finally- any advice for other Visa Extras customers?
GetHuman-19908: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Visa Extras to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-19908 taken from his Visa Extras customer service problem that occurred on November 8th, 2017.