Visa Extras: Request for linking new card to old card was de...

A Visa Extras customer review by GetHuman user ~Kit from November 11th, 2017

Background on ~Kit's case

GetHuman: ~Kit - can you tell our other Visa Extras customers when your case took place?
~Kit: Yup. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Visa Extras, and if so, how?
~Kit: I used a phone number I found on the GetHuman Visa Extras customer service contact info page: Contact Visa Extras Customer Service
GetHuman: And which of these common Visa Extras customer issues best describes the reason you wanted to talk to them?
(Shows ~Kit a list of common Visa Extras problems)
~Kit: "Complaint" was why I was trying to call.

~Kit's review of Visa Extras customer service

GetHuman: So how would you sum up your experience for GetHuman's Visa Extras customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kit: Request for linking new card to old card was declined so I lost thousands of points. Customer service said they would call me back in *-** days.
GetHuman: Let's quantify your experience contacting Visa Extras. On a scale of 1 to 5, how easy is it go get help on a Visa Extras problem?
~Kit: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kit: I'd give them a two out of five on communication.
GetHuman: And what about Visa Extras's ability to quickly and effectively address your problem?
~Kit: For that I would say three out of five.
GetHuman: And finally- any advice for other Visa Extras customers?
~Kit: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Visa Extras to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kit taken from his Visa Extras customer service problem that occurred on November 3rd, 2017.

Visa Extras

2.54 of 5 stars | 4 reviews

~Kit's Visa Extras Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Visa Extras, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Visa Extras in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!