Vitacost.com: My refund was given to an account that was not...
A Vitacost.com customer review by GetHuman user ~cody from November 17th, 2017
Background on ~cody's case
GetHuman: ~cody - can you tell our other Vitacost.com customers when your case took place?
~cody: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Vitacost.com, and if so, how?
GetHuman: And which of these common Vitacost.com customer issues best describes the reason you wanted to talk to them?
(Shows ~cody a list of common Vitacost.com problems)
~cody: "Complaint" was why I was trying to call.
~cody's review of Vitacost.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Vitacost.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cody: My refund was given to an account that was not mine THREE yes * times! I am still trying to get my refund sent to my account. Its just a matter of copying the correct numbers
GetHuman: Let's quantify your experience contacting Vitacost.com. On a scale of 1 to 5, how easy is it go get help on a Vitacost.com problem?
~cody: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cody: I'd give them a five out of five on communication.
GetHuman: And what about Vitacost.com's ability to quickly and effectively address your problem?
~cody: For that I would say four out of five.
GetHuman: And finally- any advice for other Vitacost.com customers?
~cody: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Vitacost.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cody taken from his Vitacost.com customer service problem that occurred on November 10th, 2017.