Vitacost.com: These people are ********! All I want is help w...

A Vitacost.com customer review by GetHuman user ~Jjj from November 20th, 2017

Background on ~Jjj's case

GetHuman: ~Jjj - can you tell our other Vitacost.com customers when your case took place?
~Jjj: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Vitacost.com, and if so, how?
~Jjj: I used a phone number I found on the GetHuman Vitacost.com customer service contact info page: Contact Vitacost.com Customer Service
GetHuman: And which of these common Vitacost.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Jjj a list of common Vitacost.com problems)
~Jjj: "Make a purchase" was why I was trying to call.

~Jjj's review of Vitacost.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Vitacost.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jjj: These people are ********! All I want is help with my order. I get generic stupid replies via email. Useless! This problem could be solved easily by someone if they wanted. It is a paypal issue. They just need to verify my American address for Paypal because I am from Canada and Paypal is asking for this. Horrible response time. And not open late enough!!!
GetHuman: Let's quantify your experience contacting Vitacost.com. On a scale of 1 to 5, how easy is it go get help on a Vitacost.com problem?
~Jjj: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jjj: I'd give them a five out of five on communication.
GetHuman: And what about Vitacost.com's ability to quickly and effectively address your problem?
~Jjj: For that I would say two out of five.
GetHuman: And finally- any advice for other Vitacost.com customers?
~Jjj: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Vitacost.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jjj taken from his Vitacost.com customer service problem that occurred on November 18th, 2017.

Vitacost.com

3.50 of 5 stars | 44 reviews

~Jjj's Vitacost.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Vitacost.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Vitacost.com in any way.

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