1-800-Balloons.com: WORST SERVICE EVER! They only sent my cousin ha...
A 1-800-Balloons.com customer review by GetHuman user ~kelley from November 28th, 2017
Background on ~kelley's case
GetHuman: ~kelley - can you tell our other 1-800-Balloons.com customers when your case took place?
~kelley: Sure. It was middle of the night, on November 25th.
GetHuman: Did you reach out to 1-800-Balloons.com, and if so, how?
GetHuman: And which of these common 1-800-Balloons.com customer issues best describes the reason you wanted to talk to them?
(Shows ~kelley a list of common 1-800-Balloons.com problems)
~kelley: "Complaint" was why I was trying to call.
~kelley's review of 1-800-Balloons.com customer service
GetHuman: So how would you sum up your experience for GetHuman's 1-800-Balloons.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kelley: WORST SERVICE EVER! They only sent my cousin half a dozen balloons when a dozen were ordered. They were also half deflated. The "large" teddy bear that was sent was a super tiny bear with the gas station price tag still on it, holding an "I love you" heart when this item was specified for a baby's birthday. (clearly left over from valentines day...mind you it is now June) When I complained they went back and demanded ALL items back. They took the dirty, cheap teddy from my * year old cousin and complained that they didn't receive all the balloons (even though they only sent HALF of what was paid for) my cousin had to explain that it was originally half deflated and popped overnight. I was HUMILIATED! WORST SERVICE EVER!
GetHuman: Let's quantify your experience contacting 1-800-Balloons.com. On a scale of 1 to 5, how easy is it go get help on a 1-800-Balloons.com problem?
~kelley: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kelley: I'd give them a four out of five on communication.
GetHuman: And what about 1-800-Balloons.com's ability to quickly and effectively address your problem?
~kelley: For that I would say three out of five.
GetHuman: And finally- any advice for other 1-800-Balloons.com customers?
~kelley: Call them early in the day or late. Don't forget any personal or account information you might need for 1-800-Balloons.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kelley taken from his 1-800-Balloons.com customer service problem that occurred on November 25th, 2017.