Aurora Loan Services, Inc: Was not able to speak to anyone. Once the messa...

A Aurora Loan Services, Inc customer review by GetHuman user GetHuman-304188 from November 21st, 2017

Background on GetHuman-304188's case

GetHuman: GetHuman-304188 - can you tell our other Aurora Loan Services, Inc customers when your case took place?
GetHuman-304188: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Aurora Loan Services, Inc, and if so, how?
GetHuman-304188: I used the 720-945-3000 number I found for on the GetHuman Aurora Loan Services, Inc customer phone number page I was on: Aurora Loan Services, Inc Customer Service Phone Number
GetHuman: And which of these common Aurora Loan Services, Inc customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-304188 a list of common Aurora Loan Services, Inc problems)
GetHuman-304188: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-304188's review of Aurora Loan Services, Inc customer service

GetHuman: So how would you sum up your experience for GetHuman's Aurora Loan Services, Inc customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-304188: Was not able to speak to anyone. Once the message was finsihed you get disconnected right away. Looking for assistance
GetHuman: Let's quantify your experience contacting Aurora Loan Services, Inc. On a scale of 1 to 5, how easy is it go get help on a Aurora Loan Services, Inc problem?
GetHuman-304188: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-304188: I'd give them a one out of five on communication.
GetHuman: And what about Aurora Loan Services, Inc's ability to quickly and effectively address your problem?
GetHuman-304188: For that I would say one out of five.
GetHuman: And finally- any advice for other Aurora Loan Services, Inc customers?
GetHuman-304188: Call them early in the day or late. Don't forget any personal or account information you might need for Aurora Loan Services, Inc to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-304188 taken from his Aurora Loan Services, Inc customer service problem that occurred on November 18th, 2017.

Aurora Loan Services, Inc

1.00 of 5 stars | 15 reviews

GetHuman-304188's Aurora Loan Services, Inc Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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