Panera Bread: Went in to buy a sandwich which was suppose to...

A Panera Bread customer review by GetHuman user GetHuman-freerid from November 29th, 2017

Background on GetHuman-freerid's case

GetHuman: GetHuman-freerid - can you tell our other Panera Bread customers when your case took place?
GetHuman-freerid: Sure. It was evening, on November 22nd.
GetHuman: Did you reach out to Panera Bread, and if so, how?
GetHuman-freerid: I used the 314-984-1000 number I found for on the GetHuman Panera Bread customer phone number page I was on: Panera Bread Customer Service Phone Number
GetHuman: And which of these common Panera Bread customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-freerid a list of common Panera Bread problems)
GetHuman-freerid: "Make a reservation" was why I was trying to call.

GetHuman-freerid's review of Panera Bread customer service

GetHuman: So how would you sum up your experience for GetHuman's Panera Bread customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-freerid: Went in to buy a sandwich which was suppose to be a chicken southwestern when it only had corn, beans ,and a sauce on it there were no tables available to sit down at that was clean trash on floor,it was the worst experience I've had in a long time I have pictures of this if you don't believe me also staff besides the manager and the person at the till was very unprofessional. This was your San pablo,ca store undercover boss would definitely be appalled.
GetHuman: Let's quantify your experience contacting Panera Bread. On a scale of 1 to 5, how easy is it go get help on a Panera Bread problem?
GetHuman-freerid: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-freerid: I'd give them a one out of five on communication.
GetHuman: And what about Panera Bread's ability to quickly and effectively address your problem?
GetHuman-freerid: For that I would say four out of five.
GetHuman: And finally- any advice for other Panera Bread customers?
GetHuman-freerid: Call them early in the day or late. Don't forget any personal or account information you might need for Panera Bread to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-freerid taken from his Panera Bread customer service problem that occurred on November 22nd, 2017.

Panera Bread

3.36 of 5 stars | 90 reviews

GetHuman-freerid's Panera Bread Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Panera Bread, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Panera Bread in any way.

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