ACN: Went thru * months of ****. The order for inte...
A ACN customer review by GetHuman user ~jane from November 28th, 2017
Background on ~jane's case
GetHuman: ~jane - can you tell our other ACN customers when your case took place?
~jane: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to ACN, and if so, how?
GetHuman: And which of these common ACN customer issues best describes the reason you wanted to talk to them?
(Shows ~jane a list of common ACN problems)
~jane: "Overcharge/Strange charge" was why I was trying to call.
~jane's review of ACN customer service
GetHuman: So how would you sum up your experience for GetHuman's ACN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jane: Went thru * months of ****. The order for internet was never processed by ACN. Now we are being charged $*** or cancelling phone.
GetHuman: Let's quantify your experience contacting ACN. On a scale of 1 to 5, how easy is it go get help on a ACN problem?
~jane: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jane: I'd give them a one out of five on communication.
GetHuman: And what about ACN's ability to quickly and effectively address your problem?
~jane: For that I would say one out of five.
GetHuman: And finally- any advice for other ACN customers?
~jane: Call them early in the day or late. Don't forget any personal or account information you might need for ACN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jane taken from his ACN customer service problem that occurred on November 22nd, 2017.