Yahoo: Every phone number suggested is a "toll free nu...

A Yahoo customer review by GetHuman user GetHuman-14901 from November 24th, 2017

Background on GetHuman-14901's case

GetHuman: GetHuman-14901 - can you tell our other Yahoo customers when your case took place?
GetHuman-14901: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman-14901: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-14901 a list of common Yahoo problems)
GetHuman-14901: "Update Account Information" was why I was trying to contact.

GetHuman-14901's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-14901: Every phone number suggested is a "toll free number". They don't work outside of the US. So if you are in the Armed Forces your screwed!!!!!!! There is no help. And if your in ANY other country forget it. Its like Yahoo is saying 'go somewhere else, we don't want you as customers'. Why do we put up with this treatment. Any other service and customers would leave!!!!!
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
GetHuman-14901: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-14901: I'd give them a four out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
GetHuman-14901: For that I would say three out of five.
GetHuman: And finally- any advice for other Yahoo customers?
GetHuman-14901: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-14901 taken from his Yahoo customer service problem that occurred on November 19th, 2017.

Yahoo

1.22 of 5 stars | 1292 reviews

GetHuman-14901's Yahoo Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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