Yahoo: I have tried calling ** times and am on hold al...
A Yahoo customer review by GetHuman user ~robert boom from November 23rd, 2017
Background on ~robert boom's case
GetHuman: ~robert boom - can you tell our other Yahoo customers when your case took place?
~robert boom: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~robert boom a list of common Yahoo problems)
~robert boom: "Account hacked" was why I was trying to contact.
~robert boom's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~robert boom: I have tried calling ** times and am on hold all ** times over ** mins before being referred to webpage (which has not helped then I am disconnected. *I would give Yahoo customer a * out of a **. and believe me I am telling everyone I know how bad yahoo is!!!!!!!!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~robert boom: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~robert boom: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~robert boom: For that I would say two out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~robert boom: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~robert boom taken from his Yahoo customer service problem that occurred on November 15th, 2017.