Yahoo: I waited on the phone for over Two hour and sti...
A Yahoo customer review by GetHuman user ~upset yahoo user from November 23rd, 2017
Background on ~upset yahoo user's case
GetHuman: ~upset yahoo user - can you tell our other Yahoo customers when your case took place?
~upset yahoo user: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~upset yahoo user a list of common Yahoo problems)
~upset yahoo user: "Recover account" was why I was trying to contact.
~upset yahoo user's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset yahoo user: I waited on the phone for over Two hour and still didn't speak to any one because there system hung the call up ... There no help, they need to fix this I'm sure I'm not the only one
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~upset yahoo user: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset yahoo user: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~upset yahoo user: For that I would say one out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~upset yahoo user: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset yahoo user taken from his Yahoo customer service problem that occurred on November 16th, 2017.