Yahoo: not being able to communicate with anyone on th...
A Yahoo customer review by GetHuman user ~Vanessa Dennis from November 19th, 2017
Background on ~Vanessa Dennis's case
GetHuman: ~Vanessa Dennis - can you tell our other Yahoo customers when your case took place?
~Vanessa Dennis: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Vanessa Dennis a list of common Yahoo problems)
~Vanessa Dennis: "Account Access" was why I was trying to contact.
~Vanessa Dennis's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vanessa Dennis: not being able to communicate with anyone on the subject of my being locked out the account of changing password and logon information, also be misled to another account this should have been closed out.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Vanessa Dennis: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vanessa Dennis: I'd give them a two out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Vanessa Dennis: For that I would say one out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Vanessa Dennis: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vanessa Dennis taken from his Yahoo customer service problem that occurred on November 14th, 2017.