YankeeCandle.com: your candles were very dislikeable * me. candle...

A YankeeCandle.com customer review by GetHuman user GetHuman-262697 from November 13th, 2017

Background on GetHuman-262697's case

GetHuman: GetHuman-262697 - can you tell our other YankeeCandle.com customers when your case took place?
GetHuman-262697: Yeah. It was afternoon, on November 9th.
GetHuman: Did you reach out to YankeeCandle.com, and if so, how?
GetHuman-262697: I used the 800-243-1776 number I found for on the GetHuman YankeeCandle.com customer phone number page I was on: YankeeCandle.com Customer Service Phone Number
GetHuman: And which of these common YankeeCandle.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-262697 a list of common YankeeCandle.com problems)
GetHuman-262697: "Warranty claim" was why I was trying to call.

GetHuman-262697's review of YankeeCandle.com customer service

GetHuman: So how would you sum up your experience for GetHuman's YankeeCandle.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-262697: your candles were very dislikeable * me. candles burned to fast. let alot of black smoke.was afraid that it might catch fire. * the price of them u would think non of this would happen. im not impressed with them. and the cost was not worth it.linda *****@***.com
GetHuman: Let's quantify your experience contacting YankeeCandle.com. On a scale of 1 to 5, how easy is it go get help on a YankeeCandle.com problem?
GetHuman-262697: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-262697: I'd give them a two out of five on communication.
GetHuman: And what about YankeeCandle.com's ability to quickly and effectively address your problem?
GetHuman-262697: For that I would say three out of five.
GetHuman: And finally- any advice for other YankeeCandle.com customers?
GetHuman-262697: Call them early in the day or late. Don't forget any personal or account information you might need for YankeeCandle.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-262697 taken from his YankeeCandle.com customer service problem that occurred on November 9th, 2017.


1.00 of 5 stars | 1 reviews

GetHuman-262697's YankeeCandle.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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