American Red Cross: Your information is out of date. American Red C...

A American Red Cross customer review by GetHuman user ~Danielle2013 from November 15th, 2017

Background on ~Danielle2013's case

GetHuman: ~Danielle2013 - can you tell our other American Red Cross customers when your case took place?
~Danielle2013: Yes. It was late at night, on November 12th.
GetHuman: Did you reach out to American Red Cross, and if so, how?
~Danielle2013: I used the 800-733-2767 number I found for on the GetHuman American Red Cross customer phone number page I was on: American Red Cross Customer Service Phone Number
GetHuman: And which of these common American Red Cross customer issues best describes the reason you wanted to talk to them?
(Shows ~Danielle2013 a list of common American Red Cross problems)
~Danielle2013: "Account issue" was why I was trying to call.

~Danielle2013's review of American Red Cross customer service

GetHuman: So how would you sum up your experience for GetHuman's American Red Cross customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Danielle2013: Your information is out of date. American Red Cross does offer chat support. They are opened *:**Am until **:**pm EST.
GetHuman: Let's quantify your experience contacting American Red Cross. On a scale of 1 to 5, how easy is it go get help on a American Red Cross problem?
~Danielle2013: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Danielle2013: I'd give them a one out of five on communication.
GetHuman: And what about American Red Cross's ability to quickly and effectively address your problem?
~Danielle2013: For that I would say four out of five.
GetHuman: And finally- any advice for other American Red Cross customers?
~Danielle2013: Call them early in the day or late. Don't forget any personal or account information you might need for American Red Cross to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Danielle2013 taken from his American Red Cross customer service problem that occurred on November 12th, 2017.

American Red Cross

3.00 of 5 stars | 15 reviews

~Danielle2013's American Red Cross Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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