1-800-PACK-RAT: AWFUL!!!!! Called once today, left my callback...
A 1-800-PACK-RAT customer review by GetHuman user GetHuman-47209 from November 27th, 2017
Background on GetHuman-47209's case
GetHuman: GetHuman-47209 - can you tell our other 1-800-PACK-RAT customers when your case took place?
GetHuman-47209: Yes. It was afternoon, on November 24th.
GetHuman: Did you reach out to 1-800-PACK-RAT, and if so, how?
GetHuman: And which of these common 1-800-PACK-RAT customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-47209 a list of common 1-800-PACK-RAT problems)
GetHuman-47209: "Returns" was why I was trying to call.
GetHuman-47209's review of 1-800-PACK-RAT customer service
GetHuman: So how would you sum up your experience for GetHuman's 1-800-PACK-RAT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-47209: AWFUL!!!!! Called once today, left my callback number and a message, did not hear back after * hours. Called again, was on hold for ** minutes and the "customer service agent" was useless....PODS it is!!!!
GetHuman: Let's quantify your experience contacting 1-800-PACK-RAT. On a scale of 1 to 5, how easy is it go get help on a 1-800-PACK-RAT problem?
GetHuman-47209: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-47209: I'd give them a one out of five on communication.
GetHuman: And what about 1-800-PACK-RAT's ability to quickly and effectively address your problem?
GetHuman-47209: For that I would say one out of five.
GetHuman: And finally- any advice for other 1-800-PACK-RAT customers?
GetHuman-47209: Call them early in the day or late. Don't forget any personal or account information you might need for 1-800-PACK-RAT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-47209 taken from his 1-800-PACK-RAT customer service problem that occurred on November 24th, 2017.
1-800-PACK-RAT
1.00 of 5 stars | 19 reviews
GetHuman-47209's 1-800-PACK-RAT Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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