1800wheelchair.com: I purchased a PVC Hi-Back Foldable Shower*Commo...
A 1800wheelchair.com customer review by GetHuman user ~Denise Truong from November 26th, 2017
Background on ~Denise Truong's case
GetHuman: ~Denise Truong - can you tell our other 1800wheelchair.com customers when your case took place?
~Denise Truong: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to 1800wheelchair.com, and if so, how?
GetHuman: And which of these common 1800wheelchair.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Denise Truong a list of common 1800wheelchair.com problems)
~Denise Truong: "Change order" was why I was trying to call.
~Denise Truong's review of 1800wheelchair.com customer service
GetHuman: So how would you sum up your experience for GetHuman's 1800wheelchair.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Denise Truong: I purchased a PVC Hi-Back Foldable Shower*Commode Chair from the site on February **, **** at *:**am CST for $***.**. I called the next day and was told it would be shipped around *-* days from order date. I called again a few days later and was told it would be shipped soon. Then on February **, I called for the third time and also contacted the company by chat. The phone call was useless as the first two were. During the chat, I was told the manufacturer, Columbia Medical, had a problem with their system and that my order had been delayed. I was informed of this delay only because I initiated the communication which upset me, and ****wheelchair, unsurprisingly at this point, said again that they were unable to verify when it would be shipped. I called again the next business day, March *, and this time was told Columbia Medical had a problem with their system for a whole week and the problem conveniently started the day I placed my order, February **, and conveniently was sol
GetHuman: Let's quantify your experience contacting 1800wheelchair.com. On a scale of 1 to 5, how easy is it go get help on a 1800wheelchair.com problem?
~Denise Truong: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Denise Truong: I'd give them a two out of five on communication.
GetHuman: And what about 1800wheelchair.com's ability to quickly and effectively address your problem?
~Denise Truong: For that I would say three out of five.
GetHuman: And finally- any advice for other 1800wheelchair.com customers?
~Denise Truong: Call them early in the day or late. Don't forget any personal or account information you might need for 1800wheelchair.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Denise Truong taken from his 1800wheelchair.com customer service problem that occurred on November 21st, 2017.
1800wheelchair.com
1.00 of 5 stars | 9 reviews
~Denise Truong's 1800wheelchair.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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