21st Century - Auto Insurance Claims: I called on a Saturday to ask if I should drop...

A 21st Century - Auto Insurance Claims customer review by GetHuman user GetHuman-345167 from November 26th, 2017

Background on GetHuman-345167's case

GetHuman: GetHuman-345167 - can you tell our other 21st Century - Auto Insurance Claims customers when your case took place?
GetHuman-345167: Yeah. It was morning, on November 25th.
GetHuman: Did you reach out to 21st Century - Auto Insurance Claims, and if so, how?
GetHuman-345167: I used the 888-314-4328 number I found for on the GetHuman 21st Century - Auto Insurance Claims customer phone number page I was on: 21st Century - Auto Insurance Claims Customer Service Phone Number
GetHuman: And which of these common 21st Century - Auto Insurance Claims customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-345167 a list of common 21st Century - Auto Insurance Claims problems)
GetHuman-345167: "None of those really matches why I wanted to call 21st Century - Auto Insurance Claims that day." was why I was trying to call.

GetHuman-345167's review of 21st Century - Auto Insurance Claims customer service

GetHuman: So how would you sum up your experience for GetHuman's 21st Century - Auto Insurance Claims customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-345167: I called on a Saturday to ask if I should drop some of my coverage as my car has over ***,*** miles and is over ** years old. The person (Mark) not only helped me but is saving me about $*** every * months. Also, my payment due date was pushed up since I had such a large adjustment in the premium. He made my day. I'm on a very tight budget so every penny counts! I cried tears of joy after I hung up the phone! Made my day!!
GetHuman: Let's quantify your experience contacting 21st Century - Auto Insurance Claims. On a scale of 1 to 5, how easy is it go get help on a 21st Century - Auto Insurance Claims problem?
GetHuman-345167: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-345167: I'd give them a five out of five on communication.
GetHuman: And what about 21st Century - Auto Insurance Claims's ability to quickly and effectively address your problem?
GetHuman-345167: For that I would say one out of five.
GetHuman: And finally- any advice for other 21st Century - Auto Insurance Claims customers?
GetHuman-345167: Call them early in the day or late. Don't forget any personal or account information you might need for 21st Century - Auto Insurance Claims to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-345167 taken from his 21st Century - Auto Insurance Claims customer service problem that occurred on November 25th, 2017.

21st Century - Auto Insurance Claims

3.25 of 5 stars | 23 reviews

GetHuman-345167's 21st Century - Auto Insurance Claims Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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