ABCMouse: DISLIKE. I am positive* I signed up for a speci...
A ABCMouse customer review by GetHuman user ~LifeDontWasteIt from November 23rd, 2017
Background on ~LifeDontWasteIt's case
GetHuman: ~LifeDontWasteIt - can you tell our other ABCMouse customers when your case took place?
~LifeDontWasteIt: Yes I can. It was late at night, on November 13th.
GetHuman: Did you reach out to ABCMouse, and if so, how?
GetHuman: And which of these common ABCMouse customer issues best describes the reason you wanted to talk to them?
(Shows ~LifeDontWasteIt a list of common ABCMouse problems)
~LifeDontWasteIt: "Account Access" was why I was trying to call.
~LifeDontWasteIt's review of ABCMouse customer service
GetHuman: So how would you sum up your experience for GetHuman's ABCMouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LifeDontWasteIt: DISLIKE. I am positive* I signed up for a special price (six months or year I'm not sure) and come to find out I had been paying the monthly price since April at least. Not happy and not happy with the response, so cancellation is in order.**I positive because I was cancelling everything we 'subscribed to' that was not really necessary due to financial set backs BUT the special offer 'kept' me in. I saw another special on the site and thought I should see if I need to 'redo' the one I had or if it was better or ? only to find out I had NONE but the regular monthly subscription.
GetHuman: Let's quantify your experience contacting ABCMouse. On a scale of 1 to 5, how easy is it go get help on a ABCMouse problem?
~LifeDontWasteIt: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LifeDontWasteIt: I'd give them a three out of five on communication.
GetHuman: And what about ABCMouse's ability to quickly and effectively address your problem?
~LifeDontWasteIt: For that I would say five out of five.
GetHuman: And finally- any advice for other ABCMouse customers?
~LifeDontWasteIt: Call them early in the day or late. Don't forget any personal or account information you might need for ABCMouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LifeDontWasteIt taken from his ABCMouse customer service problem that occurred on November 13th, 2017.