ABCMouse: after a * year subscription they auto renew wit...
A ABCMouse customer review by GetHuman user ~upset mom from November 26th, 2017
Background on ~upset mom's case
GetHuman: ~upset mom - can you tell our other ABCMouse customers when your case took place?
~upset mom: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to ABCMouse, and if so, how?
GetHuman: And which of these common ABCMouse customer issues best describes the reason you wanted to talk to them?
(Shows ~upset mom a list of common ABCMouse problems)
~upset mom: "Account Setup" was why I was trying to call.
~upset mom's review of ABCMouse customer service
GetHuman: So how would you sum up your experience for GetHuman's ABCMouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset mom: after a * year subscription they auto renew with no notice by email and no refunds. that's crazy. Very unprofessional as far as billing or trying to get hold of a person
GetHuman: Let's quantify your experience contacting ABCMouse. On a scale of 1 to 5, how easy is it go get help on a ABCMouse problem?
~upset mom: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset mom: I'd give them a one out of five on communication.
GetHuman: And what about ABCMouse's ability to quickly and effectively address your problem?
~upset mom: For that I would say two out of five.
GetHuman: And finally- any advice for other ABCMouse customers?
~upset mom: Call them early in the day or late. Don't forget any personal or account information you might need for ABCMouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset mom taken from his ABCMouse customer service problem that occurred on November 23rd, 2017.