ALDO: waited for over an hour, just terrible. And the...
A ALDO customer review by GetHuman user ~Gosh from November 13th, 2017
Background on ~Gosh's case
GetHuman: ~Gosh - can you tell our other ALDO customers when your case took place?
~Gosh: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to ALDO, and if so, how?
GetHuman: And which of these common ALDO customer issues best describes the reason you wanted to talk to them?
(Shows ~Gosh a list of common ALDO problems)
~Gosh: "Warranty claim" was why I was trying to call.
~Gosh's review of ALDO customer service
GetHuman: So how would you sum up your experience for GetHuman's ALDO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gosh: waited for over an hour, just terrible. And then there is automated message "Your call is very important for us" are u kidding me?!
GetHuman: Let's quantify your experience contacting ALDO. On a scale of 1 to 5, how easy is it go get help on a ALDO problem?
~Gosh: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gosh: I'd give them a one out of five on communication.
GetHuman: And what about ALDO's ability to quickly and effectively address your problem?
~Gosh: For that I would say two out of five.
GetHuman: And finally- any advice for other ALDO customers?
~Gosh: Call them early in the day or late. Don't forget any personal or account information you might need for ALDO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gosh taken from his ALDO customer service problem that occurred on November 8th, 2017.