AOL: I am an Apple Representative attempting to reac...
A AOL customer review by GetHuman user ~No Screen Name from November 18th, 2017
Background on ~No Screen Name's case
GetHuman: ~No Screen Name - can you tell our other AOL customers when your case took place?
~No Screen Name: Yes. It was afternoon, on November 9th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~No Screen Name a list of common AOL problems)
~No Screen Name: "Refund a Charge" was why I was trying to call.
~No Screen Name's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~No Screen Name: I am an Apple Representative attempting to reach AOL on behalf of a customer.**Was able to reach support from this number.**Thank you Get Human
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~No Screen Name: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~No Screen Name: I'd give them a two out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~No Screen Name: For that I would say five out of five.
GetHuman: And finally- any advice for other AOL customers?
~No Screen Name: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~No Screen Name taken from his AOL customer service problem that occurred on November 9th, 2017.