AOL: I had to buy a monthly service plan, but I aske...
A AOL customer review by GetHuman user GetHuman-397622 from November 21st, 2017
Background on GetHuman-397622's case
GetHuman: GetHuman-397622 - can you tell our other AOL customers when your case took place?
GetHuman-397622: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-397622 a list of common AOL problems)
GetHuman-397622: "Update account information" was why I was trying to call.
GetHuman-397622's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-397622: I had to buy a monthly service plan, but I asked if the first month is free. They acknowledged it is. So I can unsubscribe before the end of the month. The technician was excellent, once I got past the rep who sold me the $*.**-monthly plan.
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
GetHuman-397622: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-397622: I'd give them a one out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
GetHuman-397622: For that I would say five out of five.
GetHuman: And finally- any advice for other AOL customers?
GetHuman-397622: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-397622 taken from his AOL customer service problem that occurred on November 13th, 2017.