AT&T Go Phone: Everything went smoothly AFTER I got connected...
A AT&T Go Phone customer review by GetHuman user ~thepcpenguin.com from November 11th, 2017
Background on ~thepcpenguin.com's case
GetHuman: ~thepcpenguin.com - can you tell our other AT&T Go Phone customers when your case took place?
~thepcpenguin.com: Yup. It was morning, on November 1st.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows ~thepcpenguin.com a list of common AT&T Go Phone problems)
~thepcpenguin.com: "Billing issue" was why I was trying to call.
~thepcpenguin.com's review of AT&T Go Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~thepcpenguin.com: Everything went smoothly AFTER I got connected. The most annoying part was jumping over the robot hurdles at first.
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
~thepcpenguin.com: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~thepcpenguin.com: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
~thepcpenguin.com: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
~thepcpenguin.com: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~thepcpenguin.com taken from his AT&T Go Phone customer service problem that occurred on November 1st, 2017.