AT&T Tech Support: Immediate answer, knowledgable rep, have to sen...
A AT&T Tech Support customer review by GetHuman user ~ramoglia from November 20th, 2017
Background on ~ramoglia's case
GetHuman: ~ramoglia - can you tell our other AT&T Tech Support customers when your case took place?
~ramoglia: Yes. It was late at night, on November 11th.
GetHuman: Did you reach out to AT&T Tech Support, and if so, how?
GetHuman: And which of these common AT&T Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~ramoglia a list of common AT&T Tech Support problems)
~ramoglia: "Check on a Claim" was why I was trying to call.
~ramoglia's review of AT&T Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ramoglia: Immediate answer, knowledgable rep, have to send tech to correct outside line.
GetHuman: Let's quantify your experience contacting AT&T Tech Support. On a scale of 1 to 5, how easy is it go get help on a AT&T Tech Support problem?
~ramoglia: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ramoglia: I'd give them a two out of five on communication.
GetHuman: And what about AT&T Tech Support's ability to quickly and effectively address your problem?
~ramoglia: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T Tech Support customers?
~ramoglia: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ramoglia taken from his AT&T Tech Support customer service problem that occurred on November 11th, 2017.