AT&T: ATT must be buying zombie reviewer's. Blatantly...

A AT&T customer review by GetHuman user ~kisnomowar from November 26th, 2017

Background on ~kisnomowar's case

GetHuman: ~kisnomowar - can you tell our other AT&T customers when your case took place?
~kisnomowar: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to AT&T, and if so, how?
~kisnomowar: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~kisnomowar a list of common AT&T problems)
~kisnomowar: "Billing" was why I was trying to call.

~kisnomowar's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kisnomowar: ATT must be buying zombie reviewer's. Blatantly horrible. It is a stretch to call it "service". I waited for the call back (great idea) one person replied i asked him to spell his name "call me Mr" was the reply. Then i told him I was returning ATT call from this morning his reply was "go to the office". I knew he was confabulating so ended that call and made another that was dropped. Then another call I ask them all to speak slowly, then i understand, these are sales people. Long story short he ask "were you satisfied with the service" after repeating no & which part of NO do you not understand ? I also hoped that it was being recorded and hung up. I apologize for long rant but this is my last review of ATT I am going to the office to try and get phone dis-connected. I really like GETHUMAN they are***** and Indian people I had lived with & love. I am sad our beautiful country has been Incorporated by heartless if not inhuman life forms destroying our way of life. Thank you very much.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~kisnomowar: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kisnomowar: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~kisnomowar: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
~kisnomowar: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kisnomowar taken from his AT&T customer service problem that occurred on November 18th, 2017.

AT&T

2.20 of 5 stars | 1151 reviews

~kisnomowar's AT&T Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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