AT&T: I was given this number after calling another h...
A AT&T customer review by GetHuman user ~ColRebSez from November 16th, 2017
Background on ~ColRebSez's case
GetHuman: ~ColRebSez - can you tell our other AT&T customers when your case took place?
~ColRebSez: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~ColRebSez a list of common AT&T problems)
~ColRebSez: "Change Service" was why I was trying to call.
~ColRebSez's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ColRebSez: I was given this number after calling another human number that routed me to the west coast. This number is for the BellSouth area. They didn't solve my problem with getting service connected, but now I know what is going on, and can either wait for service or continue to call other numbers.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~ColRebSez: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ColRebSez: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~ColRebSez: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~ColRebSez: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ColRebSez taken from his AT&T customer service problem that occurred on November 8th, 2017.