AT&T: Poor customer service
A AT&T customer review by GetHuman user GetHuman-alliebl from December 1st, 2017
Background on GetHuman-alliebl's case
GetHuman: GetHuman-alliebl - can you tell our other AT&T customers when your case took place?
GetHuman-alliebl: Yes I can. It was afternoon, on November 30th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-alliebl a list of common AT&T problems)
GetHuman-alliebl: "Device Support" was why I was trying to call.
GetHuman-alliebl's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-alliebl: Poor customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-alliebl: Please take a look at how much trouble I have had with your service over the past week. Dropped calls and spent hours on the phone.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-alliebl: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-alliebl: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-alliebl: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-alliebl: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-alliebl taken from his AT&T customer service problem that occurred on November 30th, 2017.