AT&T: Tried to find out ow to send my new phone in fo...
A AT&T customer review by GetHuman user ~Cindy from November 22nd, 2017
Background on ~Cindy's case
GetHuman: ~Cindy - can you tell our other AT&T customers when your case took place?
~Cindy: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Cindy a list of common AT&T problems)
~Cindy: "Change plan" was why I was trying to call.
~Cindy's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cindy: Tried to find out ow to send my new phone in for exchange problem with video not playing. * different tried to fix and reset neumorous times. They past the buck by saying to contack Att for new phone since tey had a record of purchase and assured it was a phone issue that they could not fix The phone remains in warrenty until April ****. I have a disability and my Physicans phone were accidentally deleted. They had try to call me and my phone did not work properly. Never got their calls which cause me to miss and appointment and possible transplant intake evaluation. As of today NO phone has been sent to me for replacement AS PROMISSED. Oh and if YOU Think you can scam me by asking for my credit card information I am already ing the processing of contacting FBI, FCC, Office of Consumer Affairs. That is considered identify theft. OH and I have prosecuted those who have done this and though they would not get caught. I may even contact the local media they always appreciate honest
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Cindy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cindy: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Cindy: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Cindy: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cindy taken from his AT&T customer service problem that occurred on November 14th, 2017.