AXA Equitable: after ** minutes on hold I just gave up...I wil...
A AXA Equitable customer review by GetHuman user GetHuman-195963 from November 26th, 2017
Background on GetHuman-195963's case
GetHuman: GetHuman-195963 - can you tell our other AXA Equitable customers when your case took place?
GetHuman-195963: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to AXA Equitable, and if so, how?
GetHuman: And which of these common AXA Equitable customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-195963 a list of common AXA Equitable problems)
GetHuman-195963: "Renew coverage" was why I was trying to call.
GetHuman-195963's review of AXA Equitable customer service
GetHuman: So how would you sum up your experience for GetHuman's AXA Equitable customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-195963: after ** minutes on hold I just gave up...I will be moving everything I can--pension, annuities, insurance, to a company which respects their customers!
GetHuman: Let's quantify your experience contacting AXA Equitable. On a scale of 1 to 5, how easy is it go get help on a AXA Equitable problem?
GetHuman-195963: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-195963: I'd give them a two out of five on communication.
GetHuman: And what about AXA Equitable's ability to quickly and effectively address your problem?
GetHuman-195963: For that I would say one out of five.
GetHuman: And finally- any advice for other AXA Equitable customers?
GetHuman-195963: Call them early in the day or late. Don't forget any personal or account information you might need for AXA Equitable to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-195963 taken from his AXA Equitable customer service problem that occurred on November 19th, 2017.
AXA Equitable
1.00 of 5 stars | 7 reviews
GetHuman-195963's AXA Equitable Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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