Absolute Software: The volume on the call center end seemed unusua...
A Absolute Software customer review by GetHuman user ~Cervantes from November 8th, 2017
Background on ~Cervantes's case
GetHuman: ~Cervantes - can you tell our other Absolute Software customers when your case took place?
~Cervantes: Yes I can. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Absolute Software, and if so, how?
GetHuman: And which of these common Absolute Software customer issues best describes the reason you wanted to talk to them?
(Shows ~Cervantes a list of common Absolute Software problems)
~Cervantes: "Overcharge/Strange charge" was why I was trying to call.
~Cervantes's review of Absolute Software customer service
GetHuman: So how would you sum up your experience for GetHuman's Absolute Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cervantes: The volume on the call center end seemed unusually low..perhaps the agents headset was not directly in front of her mouth.
GetHuman: Let's quantify your experience contacting Absolute Software. On a scale of 1 to 5, how easy is it go get help on a Absolute Software problem?
~Cervantes: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cervantes: I'd give them a one out of five on communication.
GetHuman: And what about Absolute Software's ability to quickly and effectively address your problem?
~Cervantes: For that I would say one out of five.
GetHuman: And finally- any advice for other Absolute Software customers?
~Cervantes: Call them early in the day or late. Don't forget any personal or account information you might need for Absolute Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cervantes taken from his Absolute Software customer service problem that occurred on October 31st, 2017.
Absolute Software
2.00 of 5 stars | 1 reviews
~Cervantes's Absolute Software Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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