Acorn TV: Why do they need my credit card on a free trial...
A Acorn TV customer review by GetHuman user GetHuman-lpldrhem from December 7th, 2017
Background on GetHuman-lpldrhem's case
GetHuman: GetHuman-lpldrhem - can you tell our other Acorn TV customers when your case took place?
GetHuman-lpldrhem: Yup. It was afternoon, on December 5th.
GetHuman: Did you reach out to Acorn TV, and if so, how?
GetHuman: And which of these common Acorn TV customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lpldrhem a list of common Acorn TV problems)
GetHuman-lpldrhem: "None of those really matches why I wanted to call Acorn TV that day." was why I was trying to call.
GetHuman-lpldrhem's review of Acorn TV customer service
GetHuman: So how would you sum up your experience for GetHuman's Acorn TV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lpldrhem: Why do they need my credit card on a free trial period
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-lpldrhem: I am willing to try out acorn tv, but why is it necessary for a credit card
GetHuman: Let's quantify your experience contacting Acorn TV. On a scale of 1 to 5, how easy is it go get help on a Acorn TV problem?
GetHuman-lpldrhem: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lpldrhem: I'd give them a one out of five on communication.
GetHuman: And what about Acorn TV's ability to quickly and effectively address your problem?
GetHuman-lpldrhem: For that I would say two out of five.
GetHuman: And finally- any advice for other Acorn TV customers?
GetHuman-lpldrhem: Call them early in the day or late. Don't forget any personal or account information you might need for Acorn TV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lpldrhem taken from his Acorn TV customer service problem that occurred on December 5th, 2017.
Acorn TV
2.60 of 5 stars | 66 reviews
GetHuman-lpldrhem's Acorn TV Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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