Adobe Photoshop: They do not help you. They just refer you to a...
A Adobe Photoshop customer review by GetHuman user ~Ramon Masongsong from November 26th, 2017
Background on ~Ramon Masongsong's case
GetHuman: ~Ramon Masongsong - can you tell our other Adobe Photoshop customers when your case took place?
~Ramon Masongsong: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Adobe Photoshop, and if so, how?
GetHuman: And which of these common Adobe Photoshop customer issues best describes the reason you wanted to talk to them?
(Shows ~Ramon Masongsong a list of common Adobe Photoshop problems)
~Ramon Masongsong: "Track order" was why I was trying to call.
~Ramon Masongsong's review of Adobe Photoshop customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Photoshop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ramon Masongsong: They do not help you. They just refer you to a chat line that is also worthless. I spent *.* hours online with them and when they could not figure out my situation they just disconnected my chat with them
GetHuman: Let's quantify your experience contacting Adobe Photoshop. On a scale of 1 to 5, how easy is it go get help on a Adobe Photoshop problem?
~Ramon Masongsong: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ramon Masongsong: I'd give them a one out of five on communication.
GetHuman: And what about Adobe Photoshop's ability to quickly and effectively address your problem?
~Ramon Masongsong: For that I would say four out of five.
GetHuman: And finally- any advice for other Adobe Photoshop customers?
~Ramon Masongsong: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Photoshop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ramon Masongsong taken from his Adobe Photoshop customer service problem that occurred on November 22nd, 2017.