Adobe Systems: I needed help with a lesser-used product, and t...
A Adobe Systems customer review by GetHuman user ~Abby Normal from November 21st, 2017
Background on ~Abby Normal's case
GetHuman: ~Abby Normal - can you tell our other Adobe Systems customers when your case took place?
~Abby Normal: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Adobe Systems, and if so, how?
GetHuman: And which of these common Adobe Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~Abby Normal a list of common Adobe Systems problems)
~Abby Normal: "Cancel order" was why I was trying to call.
~Abby Normal's review of Adobe Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Abby Normal: I needed help with a lesser-used product, and they offered to call me back once I was in the wait queue. It was a good experience.
GetHuman: Let's quantify your experience contacting Adobe Systems. On a scale of 1 to 5, how easy is it go get help on a Adobe Systems problem?
~Abby Normal: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Abby Normal: I'd give them a one out of five on communication.
GetHuman: And what about Adobe Systems's ability to quickly and effectively address your problem?
~Abby Normal: For that I would say five out of five.
GetHuman: And finally- any advice for other Adobe Systems customers?
~Abby Normal: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Abby Normal taken from his Adobe Systems customer service problem that occurred on November 20th, 2017.