Advance Auto Parts: just want to let you no that Lance from you rt...
A Advance Auto Parts customer review by GetHuman user ~terry and donnie from November 11th, 2017
Background on ~terry and donnie's case
GetHuman: ~terry and donnie - can you tell our other Advance Auto Parts customers when your case took place?
~terry and donnie: Yeah. It was afternoon, on November 5th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~terry and donnie a list of common Advance Auto Parts problems)
~terry and donnie: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~terry and donnie's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~terry and donnie: just want to let you no that Lance from you rt. *** and rt. ** store....knows his stuff everytime i go into that location he has a great personality and always nos all the right questions to ask to get me all the right parts....it is so hard to get good help these days and thought it was worth the time to let you no what a great employee you have in LANCE....
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~terry and donnie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~terry and donnie: I'd give them a one out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~terry and donnie: For that I would say four out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~terry and donnie: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~terry and donnie taken from his Advance Auto Parts customer service problem that occurred on November 5th, 2017.