Aeroplan: Talked to agent Carlos, very good english and v...
A Aeroplan customer review by GetHuman user ~Chris Stanley from November 20th, 2017
Background on ~Chris Stanley's case
GetHuman: ~Chris Stanley - can you tell our other Aeroplan customers when your case took place?
~Chris Stanley: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Aeroplan, and if so, how?
GetHuman: And which of these common Aeroplan customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris Stanley a list of common Aeroplan problems)
~Chris Stanley: "Account Setup" was why I was trying to call.
~Chris Stanley's review of Aeroplan customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeroplan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris Stanley: Talked to agent Carlos, very good english and very helpful in recovering my account number and sending a new Aeroplan Card. Wait time was a bit frustrating.
GetHuman: Let's quantify your experience contacting Aeroplan. On a scale of 1 to 5, how easy is it go get help on a Aeroplan problem?
~Chris Stanley: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris Stanley: I'd give them a three out of five on communication.
GetHuman: And what about Aeroplan's ability to quickly and effectively address your problem?
~Chris Stanley: For that I would say four out of five.
GetHuman: And finally- any advice for other Aeroplan customers?
~Chris Stanley: Call them early in the day or late. Don't forget any personal or account information you might need for Aeroplan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris Stanley taken from his Aeroplan customer service problem that occurred on November 16th, 2017.