Aetna Member Services: This operator doesn't handle billing and was sl...
A Aetna Member Services customer review by GetHuman user GetHuman-398608 from November 21st, 2017
Background on GetHuman-398608's case
GetHuman: GetHuman-398608 - can you tell our other Aetna Member Services customers when your case took place?
GetHuman-398608: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Aetna Member Services, and if so, how?
GetHuman: And which of these common Aetna Member Services customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-398608 a list of common Aetna Member Services problems)
GetHuman-398608: "Make/Chase a claim" was why I was trying to call.
GetHuman-398608's review of Aetna Member Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna Member Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-398608: This operator doesn't handle billing and was slightly rude. But in the end she did transfer me to someone else. And now I wait on hold forever again... Where are the employees?
GetHuman: Let's quantify your experience contacting Aetna Member Services. On a scale of 1 to 5, how easy is it go get help on a Aetna Member Services problem?
GetHuman-398608: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-398608: I'd give them a four out of five on communication.
GetHuman: And what about Aetna Member Services's ability to quickly and effectively address your problem?
GetHuman-398608: For that I would say three out of five.
GetHuman: And finally- any advice for other Aetna Member Services customers?
GetHuman-398608: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna Member Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-398608 taken from his Aetna Member Services customer service problem that occurred on November 17th, 2017.