Aetna Member Services: Wanted to write an appeal on the on-line form...
A Aetna Member Services customer review by GetHuman user ~Disgruntled from November 25th, 2017
Background on ~Disgruntled's case
GetHuman: ~Disgruntled - can you tell our other Aetna Member Services customers when your case took place?
~Disgruntled: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Aetna Member Services, and if so, how?
GetHuman: And which of these common Aetna Member Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgruntled a list of common Aetna Member Services problems)
~Disgruntled: "Overcharge/Strange charge" was why I was trying to call.
~Disgruntled's review of Aetna Member Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna Member Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgruntled: Wanted to write an appeal on the on-line form, but it would not accept my member ID. Round and round on the phone, call got "disconnected" * times, only to be told I have to mail or fax in my appeal! My out of pocket cost for this goofy health care system has gone up over $****mo in the last * years only to be denied a new treatment drug that could save me surgery or death!
GetHuman: Let's quantify your experience contacting Aetna Member Services. On a scale of 1 to 5, how easy is it go get help on a Aetna Member Services problem?
~Disgruntled: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgruntled: I'd give them a two out of five on communication.
GetHuman: And what about Aetna Member Services's ability to quickly and effectively address your problem?
~Disgruntled: For that I would say one out of five.
GetHuman: And finally- any advice for other Aetna Member Services customers?
~Disgruntled: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna Member Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgruntled taken from his Aetna Member Services customer service problem that occurred on November 20th, 2017.