Aetna Member Services: called and automated system gave me the run-aro...

A Aetna Member Services customer review by GetHuman user ~jj from November 21st, 2017

Background on ~jj's case

GetHuman: ~jj - can you tell our other Aetna Member Services customers when your case took place?
~jj: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Aetna Member Services, and if so, how?
~jj: I used the 877-204-9186 number I found for on the GetHuman Aetna Member Services customer phone number page I was on: Aetna Member Services Customer Service Phone Number
GetHuman: And which of these common Aetna Member Services customer issues best describes the reason you wanted to talk to them?
(Shows ~jj a list of common Aetna Member Services problems)
~jj: "Overcharge/Strange charge" was why I was trying to call.

~jj's review of Aetna Member Services customer service

GetHuman: So how would you sum up your experience for GetHuman's Aetna Member Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jj: called and automated system gave me the run-around until i got a rep, still wasn't able to help me but was friendly
GetHuman: Let's quantify your experience contacting Aetna Member Services. On a scale of 1 to 5, how easy is it go get help on a Aetna Member Services problem?
~jj: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jj: I'd give them a four out of five on communication.
GetHuman: And what about Aetna Member Services's ability to quickly and effectively address your problem?
~jj: For that I would say one out of five.
GetHuman: And finally- any advice for other Aetna Member Services customers?
~jj: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna Member Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jj taken from his Aetna Member Services customer service problem that occurred on November 16th, 2017.

Aetna Member Services

2.40 of 5 stars | 37 reviews

~jj's Aetna Member Services Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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