Air Canada: Agent picks up the phone after ** minute wait a...
A Air Canada customer review by GetHuman user ~Potential Repeat Customer from November 19th, 2017
Background on ~Potential Repeat Customer's case
GetHuman: ~Potential Repeat Customer - can you tell our other Air Canada customers when your case took place?
~Potential Repeat Customer: Sure. It was evening, on November 9th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Potential Repeat Customer a list of common Air Canada problems)
~Potential Repeat Customer: "Baggage Problem" was why I was trying to call.
~Potential Repeat Customer's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Potential Repeat Customer: Agent picks up the phone after ** minute wait and before I get my first sentence out she disconnects. Service just *****, big time.
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~Potential Repeat Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Potential Repeat Customer: I'd give them a three out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~Potential Repeat Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~Potential Repeat Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Potential Repeat Customer taken from his Air Canada customer service problem that occurred on November 9th, 2017.