Air Canada: Guys, if your query is pre booking use Lufthans...
A Air Canada customer review by GetHuman user ~Anon from November 25th, 2017
Background on ~Anon's case
GetHuman: ~Anon - can you tell our other Air Canada customers when your case took place?
~Anon: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common Air Canada problems)
~Anon: "Complaint About a Flight" was why I was trying to call.
~Anon's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: Guys, if your query is pre booking use Lufthansa instead! I tried to contact Air Canada for a couple of hours and the numbers are always busy. Got fed up and decided to go through Lufthansa, had the same two questions and the nice and helpful customer service lady answered in * Minute! The funniest thing is that Air Canada is operating the first leg of the trip and I'm just going through Lufthansa. Great way to lose customers AC!!
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~Anon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a five out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~Anon: For that I would say four out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his Air Canada customer service problem that occurred on November 16th, 2017.