Air Canada: No one answered! The automated machine told me...
A Air Canada customer review by GetHuman user ~Angry Canadian from November 19th, 2017
Background on ~Angry Canadian's case
GetHuman: ~Angry Canadian - can you tell our other Air Canada customers when your case took place?
~Angry Canadian: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry Canadian a list of common Air Canada problems)
~Angry Canadian: "Cancelled Flight" was why I was trying to call.
~Angry Canadian's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry Canadian: No one answered! The automated machine told me they'd call me back and it did. Phone started to ring but that's all it did and no one answered.
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~Angry Canadian: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry Canadian: I'd give them a four out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~Angry Canadian: For that I would say one out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~Angry Canadian: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry Canadian taken from his Air Canada customer service problem that occurred on November 17th, 2017.