Was on hold for *.* hours on main Air Canada...
A Air Canada customer review by GetHuman user ~Happy Camper from November 22nd, 2017
Background on ~Happy Camper's case
GetHuman: ~Happy Camper - can you tell our other Air Canada customers when your case took place?
~Happy Camper: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Air Canada, and if so, how?
GetHuman: And which of these common Air Canada customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Camper a list of common Air Canada problems)
~Happy Camper: "Baggage problem" was why I was trying to call.
~Happy Camper's review of Air Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Camper: Was on hold for *.* hours on main Air Canada *** number. Then my phone died and I got dropped! Found this website and called the *-***-***-**** number and was surprised when a real human picked up in just * rings. Just wish that I hadn't wasted that *.* hours in the first place. Thanks!
GetHuman: Let's quantify your experience contacting Air Canada. On a scale of 1 to 5, how easy is it go get help on a Air Canada problem?
~Happy Camper: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Camper: I'd give them a one out of five on communication.
GetHuman: And what about Air Canada's ability to quickly and effectively address your problem?
~Happy Camper: For that I would say two out of five.
GetHuman: And finally- any advice for other Air Canada customers?
~Happy Camper: Call them early in the day or late. Don't forget any personal or account information you might need for Air Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Camper taken from his Air Canada customer service problem that occurred on November 16th, 2017.